Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Standard shipping typically takes 5–7 business days after processing. You'll receive a tracking number via email once your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders over $75.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible at hello@emberboutique.store if you need to make a change. We'll do our best to accommodate your request before the order ships.

Returns & Refunds

What is your return policy?

We want you to love your purchase! If you're not completely satisfied, please contact us within 14 days of receiving your order to initiate a return. Items must be unworn, unwashed, and in original condition.

How do I start a return?

Email us at hello@emberboutique.store with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Jewelry

Is your jewelry really tarnish-free?

Yes! Our jewelry is crafted from 8K and 18K stainless steel, which is naturally resistant to tarnishing, fading, and rust. It's also waterproof, making it perfect for everyday wear.

Will your jewelry turn my skin green?

No — our stainless steel jewelry is hypoallergenic and won't cause skin discoloration. It's a great option for those with sensitive skin.

How do I care for my jewelry?

Wipe with a soft cloth after wearing, avoid prolonged exposure to chlorine or saltwater, and store in a cool dry place. Check out our jewelry care guide for more tips!

Products & Availability

Where are your products sourced?

We carefully curate our collection from trusted suppliers to bring you quality jewelry, home goods, and wellness products at boutique prices.

Do you restock sold-out items?

We do restock popular items! Follow us on social media or sign up for our email list to be notified when items are back in stock.

Contact Us

How can I get in touch?

We'd love to hear from you! Visit our Contact page to reach out, or stop by and see us in Greenwood, AR.